Can I Insure Expensive Items During Shipping & Replacement?

Insuring Expensive Items During Shipping and Replacement Options

When purchasing valuable sleep wellness products like the Loftie Clock, Refurbished Loftie Clock, Refurbished Loftie Lamp, or the Nightstand Bundle, it’s natural to wonder about protecting your investment during shipping and in case a replacement is needed. Here’s what you should know based on Loftie’s shipping and return policies.

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Shipping and Handling Overview

Loftie ships orders primarily through USPS, FedEx, and UPS, depending on package size and destination. Orders placed before 11:00 AM ET are often shipped the same day. For orders over $100, shipping is free.

• International shipping is available to many countries including the UK, France, Canada, Germany, and more.
• All international and third-party retail orders are final sale, meaning returns or exchanges are not accepted for these.
• Loftie covers all international shipping and duties, so customers pay only the displayed product price without surprise fees.

Protection During Shipping

While the provided information does not explicitly mention insurance options for shipping, Loftie’s use of major carriers and careful packaging suggests standard shipping protections are in place. If you notice any shipping damage or missing accessories, Loftie offers support:

“If your Loftie arrives damaged or without all accessories and parts, you are eligible for up to a 50% refund.”

This indicates some level of protection and customer care in case of shipping issues.

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Returns and Replacement Policies

For U.S. Customers

• You have 30 days from delivery to return or exchange any order placed on Loftie’s website.
• Returns must be in like-new condition with all parts and accessories included.
• Original packaging is preferred, but if unavailable, sufficient protection must be provided to avoid damage during return shipping.
• Refunds or exchanges are processed quickly, usually within 24 hours of receiving the return request.

For International Customers

• Returns or exchanges are possible but must be sent back to Loftie’s U.S. office within 30 days of delivery.
• Customers are responsible for all return shipping costs.
• This applies to customers in countries where Loftie ships internationally.

Exceptions

• Certain items are not eligible for return, including Refurbished Loftie Clock and Lamp, among other products.
• Refurbished products are final sale and cannot be returned or exchanged.

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Product Highlights and Considerations for Replacement

Loftie Kid’s Clock

• Designed to improve sleep with calming sounds, meditations, and a two-phase alarm that gently wakes you.
• Functions well offline, making it reliable in various environments.
• Dimensions: 6.5" W x 2.75" D x 2.75" H; weight: 1.8 pounds.
• Materials: Polycarbonate shell with steel top grill.
• Connectivity: Requires 2.4 GHz WiFi for full features; USB-C power adapter included.

Refurbished Loftie Clock

• Offers the same features as the new Loftie Clock but with a smaller environmental footprint.
• Comes inspected, cleaned, and tested with a one-year warranty.
• Final sale item, so no returns or exchanges.
• Same size and weight as the new clock.
• Available in multiple colors and conditions.

Refurbished Loftie Lamp

• Provides customizable lighting to support better sleep and mood.
• Features sunrise and sunset simulations, reading mode, and syncs with the Loftie Clock.
• Dimensions: 16" H x 11.5" W x 9" D; weight: 2.12 pounds.
• Made with polycarbonate shell and steel shade.
• Also a final sale item with a one-year warranty.

Nightstand Bundle

• Combines the Loftie Clock and Lamp for a comprehensive sleep wellness setup.
• Includes customizable two-phase alarms, sunrise wake-ups, bedtime reminders, and soothing soundscapes.
• Both devices come with lithium-ion batteries, power adapters, and require 2.4 GHz WiFi.
• Backed by the same return policy as individual new products.

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Summary: Protecting Your Loftie Purchase

• Loftie does not explicitly state insurance options for shipping, but uses reputable carriers and offers customer support for damaged or incomplete deliveries.
• U.S. customers can return or exchange new products within 30 days, provided items are in like-new condition.
• Refurbished products are final sale but come with a one-year warranty and have been fully tested.
• International customers should be aware that returns are their responsibility and final sale applies to international orders.
• For peace of mind, carefully package returns and contact Loftie support promptly if issues arise.

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Investing in Loftie’s sleep wellness products means you benefit from thoughtful design and customer care. While explicit shipping insurance details are not provided, Loftie’s policies ensure support for damaged or incomplete shipments and offer clear return options for new products. Refurbished items come with warranty protection but are final sale.

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This information is based solely on Loftie’s provided shipping and return policies and product details.